Are you facing issues while printing your document from HP Officejet Pro Printer? If yes, then there are several methods that you can use to fix your problem. But before applying these techniques, it is very important to find the exact cause of the problem. There can be several reasons for this issue. Check out how can you bring your HP Officejet Pro 8610, 8600, 6830 printers online every time when the issue occurs.
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How do I Fix HP Officejet Pro 6830, 6970, 8610, 8620 Series Printers Offline Problem?
If your HP Officejet Pro printer says offline error message then you can apply any of the following methods to bring your printer in the online state.
Fix 1: Restart HP Wireless Officejet Printer & Router
Do you want to know why my printer HP Officejet Pro 8710 is off-line and facing a problem in getting the exact cause? Don’t panic. You can restart your printer to get out of it. All you have to do is:
- Firstly, turn OFF your printer then wait for a minimum of 20 seconds.
- Next, remove the power cable from the rear end of your printer.
- Now, turn OFF your computer from which you are facing a problem while printing documents.
- Then, connect the power cable to the printer and turn it ON.
- Now, remove the power cable of the wireless router and wait for a few seconds.
Once you are done with the above steps, reconnect the power cord to the wi-fi router and check if the printer is working properly.
Fix 2: Use HP Print and Scan Doctor Software
You can also download the HP Print and Scan Doctor software in your system to fix the problem. This software particularly helps users to troubleshoot printer offline status on Windows 10 or Mac. For this:
- First, you need to download the HP Print and Scan Doctor application on your system.
- Next, run HPPSdr.exe from where you have downloaded the software in your system.
- When HP Print and Scan Doctor opens up, click on the Start button and then select your printer in which you are facing the problem.
- If your printer is unable to recognize the system, then turn it OFF and ON and click on the Retry button.
- If there is any problem with the connection, follow the on-screen instructions from HP Print and Scan Doctor software to troubleshoot your problem.
After executing, print a sample document. If the issue still persists, move to the next method to fix it.
Method 3: Deactivate the Automated Offline Commands
To fix the HP Officejet Pro 8630, 8710, 8610, 8600 printer is offline issue manually, follow the steps given below to deactivated the automated offline commands:
- First, click on the Start menu button from your keyboard.
- Then type cp in the search box and click on the Control Panel option.
- Next, click on the Devices and Printers option and select your HP printer icon.
- Then, click on the ‘See what’s printing option.
- Search and locate your printer from the next window.
- At last, click one out of the “pause printing” or “Use HP printer offline” options to remove the checkmarks.
Fix 4: Manually Set Your Printer as Default Printer
Many people claim that setting their HP Officejet Pro printer set as default property can also avoid printer keeps going offline issue on Windows 10. You can set your printer as the default printer by following the steps given below:
- Firstly, search for Devices and click on Printer and Scanners from the options available on the screen.
- If it is checked, uncheck the box adjacent to Let Windows manage my default printer.
- From the list of printers, select your printer and then click on the Manage button.
- If there are multiple devices with the same name, then select the printer which has a status idle or online.
- Next, click on the Set as default button under the manage your wireless printer device section.
Fix 5: Update Printer Firmware Version
There can be some outdated firmware installed on your system and this can be the reason behind the printer always shows offline status. So, if you also want to fix the HP Officejet Pro printer is an offline problem on your system, you once need to update the firmware. Because regularly updating your firmware can also resolve many problems.